Return and refund policy

Return & Refund Policy – RedTagExpress

Effective Date: 05/18/26

This Return & Refund Policy applies to all purchases made through RedTagExpress (“we,” “us,” “our”).

By placing an order, you agree to the terms outlined below.

1. Return Window

Customers may request a return within 30 days of delivery.

To be eligible for a return, items must be:

In original condition
Unused, unworn, and uninstalled (if applicable)
In original packaging with all tags and components included
Accompanied by proof of purchase

Returns must be authorized in advance. Unauthorized returns will not be accepted.

2. Return Authorization

To initiate a return, customers must contact:
redtagexpress01@gmail.com

Once approved, customers will receive return instructions and the designated return address. Items must not be shipped until return authorization is issued.
RedTagExpress Returns address
P.O. Box 1731
123 E Milton Ave
Rahway, NJ 07065-9998
United States

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect upon arrival.
Shipping fees are non-refundable unless required by law or platform policy.

4. Non-Defective Returns (Buyer’s Remorse)

Returns requested due to buyer’s remorse, accidental purchase, or personal preference are subject to approval.

Where accepted, such returns may be subject to:

Restocking fees (if applicable)
Deduction of original shipping costs
Inspection prior to refund approval

5. Damaged, Defective, or Incorrect Items

Customers must inspect orders upon delivery and report issues immediately.

If an item is defective, damaged, or incorrect, RedTagExpress will evaluate the issue and, where applicable:

Provide a replacement, or
Issue a refund, or
Provide a return shipping label at no cost to the customer

Claims may require supporting evidence (e.g., photos).

6. Delivered Orders (Carrier Confirmation)

RedTagExpress is not liable for packages that are confirmed as delivered by the shipping carrier but reported as lost or stolen.

Customers are responsible for:

Ensuring a secure delivery location
Filing claims with the carrier for delivery-related issues

7. Refused or Undeliverable Shipments

Orders that are:

Refused at delivery, or
Returned due to incorrect or incomplete customer-provided address

may be subject to:

Original shipping costs
Return shipping fees
Restocking fees

Refunds (if applicable) will be issued only after inspection of the returned item.

8. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods
Custom or personalized products
Personal care or hygiene-related items
Hazardous materials, flammable liquids, or gases
Gift cards
Final sale or clearance items

9. Exchanges

Exchanges are processed as follows:
Customers should return the original item (if approved) and place a separate order for the replacement item. This ensures faster processing and inventory availability.

10. Refunds

Once a return is received and inspected, customers will be notified of approval or rejection.

If approved, refunds will be issued to the original payment method within 10 business days.

Processing times may vary depending on the customer’s financial institution.

If more than 15 business days have passed since approval, customers may contact us at:
redtagexpress01@gmail.com

11. European Union Customers (If Applicable)

For orders shipped into the European Union, customers have the right to cancel or return their order within 14 days of delivery, without providing a reason, in accordance with applicable consumer protection laws.

Items must be returned unused, in original condition, and with proof of purchase.